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According to the ACFE, the most common method of detecting occupational fraud is through tips. Organisations with hotlines are able to detect occupational fraud 50% quicker than those without*
As experts in the management of hotlines, we offer an independent, trusted, proven, available and secure facility to support our clients in detecting occupational fraud and fostering an ethical culture.
With more than 60% of disclosures made to us anonymously, and 1 in every 2 whistleblowers preferring to engage telephonically with a trained operator, an outsourced and comprehensive hotline service remains a preferred method for disclosure reporting.
We have been providing class-leading hotline services for over 20 years
Experienced and trained staff whose only function is hotline support.
Our leadership team has an average hotline management tenure of 10+ years.
Pre-eminent provider in the South African and African markets.
Global coverage across over 100 countries
Multilingual support in over 20 languages.
24/7 operations.
Range of communication channels supported.
Proprietary online Case Management System for our clients to receive, manage and report on disclosures received.
Assistance in crafting awareness plans and material to embed knowledge of the hotline facility amongst stakeholders.
ISO27001 certified.
Robust, best practice logical and physical security practices.
Protection of whistle-blower identity with support for anonymous reporting.
Compliance with data privacy frameworks and processing principles.
First, and longest-holding, recipient of The Ethics Institute of South Africa’s safe-reporting channel certification.
ISO9001:2005 certified for over a decade, demonstrating our commitment to continuous improvement and providing a quality service to our clients.
Multiple review and assessment mechanisms built in to our operational processes to ensure consistent delivery of a quality, trusted service.
