Key points and differentiators about our Tip-offs Anonymous service

Our relevance

• According to the ACFE, the most common method of detecting occupational fraud is through tips. Organisations with hotlines are able to detect occupational fraud 50% quicker than those without*

• As experts in the management of hotlines, we offer an independent, trusted, proven, available and secure facility to support our clients in detecting occupational fraud and fostering an ethical culture.

• With more than 60% of disclosures made to us anonymously, and 1 in every 2 whistleblowers preferring to engage telephonically with a trained operator, an outsourced and comprehensive hotline service remains a preferred method for disclosure reporting.

Our expertise

• We have been providing class-leading hotline services for over 20 years

• Experienced and trained staff whose only function is hotline support.

• Our leadership team has an average hotline management tenure of 10+ years.

• Pre-eminent provider in the South African and African markets.

Our capability

• Global coverage across over 100 countries

• Multilingual support in over 20 languages.

• 24/7 operations.

• Range of communication channels supported.

• Proprietary online Case Management System for our clients to receive, manage and report on disclosures received.

• Assistance in crafting awareness plans and material to embed knowledge of the hotline facility amongst stakeholders.

Our security

• ISO27001 certified.

• Robust, best practice logical and physical security practices.

• Protection of whistle-blower identity with support for anonymous reporting.

• Compliance with data privacy frameworks and processing principles.

Our quality

• First, and longest-holding, recipient of The Ethics Institute of South Africa’s safe-reporting channel certification.

• ISO9001:2005 certified for over a decade, demonstrating our commitment to continuous improvement and providing a quality service to our clients.

• Multiple review and assessment mechanisms built in to our operational processes to ensure consistent delivery of a quality, trusted service.